Standard Terms

Tariffs Policy:

All tariffs include VAT at 14%, tourism levy and are nett and non-commissionable. Hands On Retreat reserves the right to amend the quoted tariffs accordingly should the Government change the percentage level of VAT or introduce another tax or levy during the validity of this contract. Kindly note our special rates are subject to change without prior notice and cannot be used in conjunction with any other specials. These rates are for new reservations only; existing booking cannot be converted and will be charged as quoted on the day of your reservation.

Reservations & Cancellation Policy:

In order to secure your reservation we require a 100% deposit prior to arrival, either by way of a direct transfer or by credit card. In the event of a cancellation, the following cancellation fees shall apply: Reservations cancelled between 30 and 7 days prior to arrival carries a 50% cancellation fee of the full booking value. Reservations cancelled less than 7 days prior to arrival carries 100% cancellation fee of the full booking value. Cancellation fees applicable and will be charged to credit card details provided. All cancellations must be in writing by email or fax – telephonic cancellations are not accepted.

Bookings and Reservations:

In order to secure your reservation we require a 100% deposit prior to arrival, either by way of a direct transfer or by credit card. In the event of a cancellation, the following cancellation fees shall apply: Reservations cancelled between 30 and 7 days prior to arrival carries a 50% cancellation fee of the full booking value. Reservations cancelled less than 7 days prior to arrival carries 100% cancellation fee of the full booking value. Cancellation fees applicable and will be charged to credit card details provided. All cancellations must be in writing by email or fax – telephonic cancellations are not accepted.

Check-in and Check-out Times:

Check-In: 14h00 Check-Out: 10h00 Early and late check-ins are at the discretion of the management and subject to availability.

Substantially Similar Services:

The services that are available at the Hands On Retreat will at all times be substantially similar to those described in these web pages. Some differences, however, are inevitable due to availability of the products we use, improving our services, upgrading of our facilities, maintenance and repairs.

Rewards Card

The Rewards Card that is issued by Hands On is valid for a period of 12 months from the date of issue. To qualify for rewards, clients are required to bring the Rewards Cards that were issued to them when they visit Hands On Retreat for treatments and ensure that their treatment is correctly logged onto the card. Clients are to verify the information on the Rewards Card, e.g. treatment logged and dates, before they leave Hands On Retreat as incorrect information cannot be rectified afterwards. Misplaced, lost or stole Rewards Cards do not qualify for rewards.

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Promotion of Access to Information Act.

Hands On Treatment (Pty) Ltd will provide information and documents on procedural request in accordance with the recommendations set out by the South African Human rights Commission in respect of the Promotion of Access to Information Act. Contact: info@handsonretreat.co.za