- Spa Etiquette: Please arrive 15 minutes prior to your appointment. If you are going to be late for your appointment, please phone us to reschedule. Rescheduling fee is charged. Late arrivals will result to a time delay in order to be respectful to the next client.
- Cancellation policy: In order to reschedule your appointment, you need to cancel 24 hours in advance. Cancellation on the day will result in a 50% cancellation fee applying as we have already scheduled your therapist.
- No Show policy: We are not able to reschedule appointments for no shows.
- Children Policy: As we are a Retreat where clients come for our tranquillity, we are not able to accommodate children under 14 at our Guest House, Restaurant or Spa. We can therefore also not allow babysitting on the premises
- Noise Levels: Please be respectful towards other clients in terms of noise levels and the use of cell phone.
Office hours Mondays to Fridays 9h00 – 16h00
Tel: 011 326 0066